OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
129 ratings and 100 comments received in the last 90 days.
24 March 2026
The whole process worked well from initial test drive to order to collection
24 March 2026
Elliot was excellent during the purchase process and in the handover.
13 March 2026
It was all going well until after I collected the car, I didn't know it was my responsibility to wrap up my previous finance agreement I assumed because I was part exchanging my current mini for a new one the finance would be managed by the dealer.
12 March 2026
Elliot Forbes at Vines in Guildford was exceedingly helpful throughout the process. Listened to what I wanted, what I liked about my old Countryman and what I wanted from its replacement, no pressure, just very helpful, courteous.
11 March 2026
Had an informative & personalised experience with both Scott & Elliott at Guildford Vines. Walked me through the options giving me the pros & cons. Due to personable approach I put my business with the Guildford branch vs. local Reading branch
10 March 2026
Helpful staff
04 March 2026
Good team - Oscar, Scott and Jon seamlessly assisted all through the process.
19 February 2026
Everything was clearly explained and no pressure to agree to anything. Always very approachable and makes it a very relaxed experience.
08 February 2026
Scott has done great job as always. Looked after me, keep me posted with the progress until handover. I would give him 10 out of 10!
30 March 2026
job was completed on time with no fuss
30 March 2026
Good experience as usual
29 March 2026
Good experience from test drive, order and delivery which was earlier than originally expected
28 March 2026
Got the job done while being really accommodating and friendly
28 March 2026
Really easy to use/process, will be going back for future times, staff really helpful
26 March 2026
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25 March 2026
Everyone at Vines Guildford was helpful, attentive and very professional.
25 March 2026
Great service, Steph and Matt looked after me every step of the way and kept me informed throughout.
25 March 2026
Always professional and very clear in explaining what needs to be done.
23 March 2026
Getting through to an agent on the phone was impossible
FIND Vines of Guildford.
Address
- Slyfield Green Estate, Moorfield Road, Guildford, Surrey, GU1 1RU
Opening Hours
- Mon–Fri:08:30- 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01483 207007
Guildford as well as surrounding areas including Woking, Godalming, Cranleigh and Shalford
Address
- Slyfield Green Estate, Moorfield Road, Guildford, Surrey, GU1 1RU
Opening Hours
- Mon–Fri:08:00- 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01483 207 007
Guildford as well as surrounding areas including Woking, Godalming, Cranleigh and Shalford
24 March 2026
Great communication and updates.